Last Updated: September 2026
NuProstate.com (“NuProstate.com,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit or use NuProstate.com (the “Website”).
By using the Website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect personal information that you voluntarily provide when you place an order, contact us, request information, or otherwise interact with the Website.
Depending on your interaction with us, the information we may collect includes:
- First and last name
- Email address
- Telephone number
- Billing address
- Shipping or delivery address
- Correspondence address
- Order and transaction information
- Payment-related information necessary to process an order
- Information you provide when contacting customer support
- Other information you voluntarily submit through forms or communications on the Website
We collect only information that is reasonably necessary for the purposes described in this Privacy Policy.
2. How We Use Your Information
NuProstate.com may use the information we collect for purposes including:
- Processing and fulfilling orders
- Processing payments and verifying transactions
- Arranging product delivery
- Confirming and communicating with you about your orders
- Responding to questions, requests, and customer service inquiries
- Providing information about our products and services
- Sending newsletters or promotional communications where permitted by applicable law
- Improving our Website, products, services, and customer experience
- Preventing fraud, abuse, and unauthorized transactions
- Maintaining the security and integrity of the Website
- Complying with applicable legal and regulatory obligations
- Establishing, exercising, or defending legal claims where necessary
We do not use personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by applicable law.
3. Legal Basis for Processing
Where applicable law requires us to identify a legal basis for processing personal information, we may process information based on one or more of the following:
- Performance of a contract: When processing is necessary to process an order, provide products or services, or take steps requested by you before entering into a transaction.
- Legitimate interests: When processing is reasonably necessary for purposes such as operating and improving our Website, preventing fraud, protecting our business, or communicating with customers, provided that these interests are not overridden by applicable privacy rights.
- Consent: Where you have voluntarily provided consent, such as for certain marketing communications or other activities requiring consent under applicable law.
- Legal obligations: When processing is necessary to comply with applicable laws, regulations, court orders, or other legal requirements.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.
4. Required Information
Certain information is necessary for us to process an order and provide the requested products or services.
If you do not provide information identified as required during the ordering process, we may be unable to process your order, confirm your transaction, or deliver products to you.
Providing additional information that is not required is generally voluntary.
5. Payment Information
When you make a purchase, payment information may be processed by the payment service provider used to complete the transaction.
NuProstate.com does not intentionally retain complete payment card numbers when such information is handled directly by a third-party payment processor.
Payment providers may process information in accordance with their own privacy policies and security practices.
You should review the privacy policy of the payment provider used for your transaction for additional information about how payment information is handled.
6. Communications and Marketing
We may contact you regarding:
- Your orders or transactions
- Delivery and fulfillment
- Customer service matters
- Important changes to our Website, policies, or services
- Products or services that may be relevant to you, where permitted by applicable law
Where required by law, we will obtain your consent before sending certain promotional communications.
You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the communication or by contacting us.
Unsubscribing from promotional communications does not prevent us from sending essential transactional or service-related messages.
7. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including processing orders, providing customer support, maintaining business and transaction records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal obligations.
The appropriate retention period may vary depending on the type of information and the applicable legal requirements.
When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.
8. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These rights may include the right to:
- Request access to personal information we hold about you
- Request correction or updating of inaccurate or incomplete information
- Request deletion of personal information where permitted by law
- Request restriction of certain processing
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Request portability of certain personal information
- Opt out of certain marketing communications
- Lodge a complaint with an applicable data protection or privacy authority
These rights are subject to applicable legal limitations and exceptions.
To exercise a privacy right, please contact us using the contact information provided on the Website. We may need to verify your identity before completing certain requests.
9. Deletion Requests
You may request that we delete personal information we hold about you where applicable law provides such a right.
However, we may be required or permitted to retain certain information to comply with legal obligations, prevent fraud, resolve disputes, enforce agreements, complete transactions, or protect our legitimate business interests.
Where retention is legally required, the information will be retained only for the applicable period and handled in accordance with this Privacy Policy.
10. Information About Other Individuals
If you provide personal information belonging to another individual—for example, a recipient’s name, telephone number, email address, or delivery address—you represent that you have the authority or permission to provide that information and that doing so does not violate applicable law or the individual’s privacy rights.
11. Data Security
NuProstate.com takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
Where appropriate, information transmitted through online forms may be protected using SSL/TLS encryption and other security technologies.
However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.
12. Sharing of Personal Information
We may share personal information with service providers and business partners when reasonably necessary to operate our Website and provide services to you.
Depending on the circumstances, these parties may include:
- Payment processing providers
- Shipping and delivery providers
- Website hosting and technology providers
- Customer service providers
- Fraud prevention and security providers
- Professional advisers
- Other service providers necessary to operate our business
These parties may process personal information only as necessary to provide their services or as otherwise permitted by applicable law.
We do not sell your personal information to third parties for their independent marketing purposes.
We may also disclose information where required by law, legal process, court order, or governmental request, or where reasonably necessary to protect our rights, property, customers, or the security of the Website.
13. International Data Transfers
Because NuProstate.com operates internationally, personal information may be processed or stored in Hong Kong or other countries where we or our service providers operate.
Privacy and data protection laws may differ between countries.
Where applicable law requires additional safeguards for international transfers of personal information, we will take reasonable steps to comply with those requirements.
14. Cookies and Similar Technologies
The Website may use cookies and similar technologies to help operate the Website, remember preferences, understand how visitors use the Website, improve functionality, and support security.
Depending on the technologies used and applicable law, you may be able to control or restrict cookies through your browser or device settings.
Disabling certain cookies may affect the functionality or availability of some features of the Website.
15. Children’s Privacy
The Website is not intended for children who are under the minimum age required to use online services under applicable law.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.
16. Third-Party Websites
The Website may contain links to third-party websites, services, or platforms.
NuProstate.com is not responsible for the privacy practices, security, content, or policies of third-party websites.
When you visit a third-party website, we encourage you to review its privacy policy before providing personal information.
17. Changes to This Privacy Policy
NuProstate.com reserves the right to update or modify this Privacy Policy from time to time.
Any updated version will be published on the Website with a revised “Last Updated” date.
If changes materially affect your privacy rights, we may provide additional notice where required by applicable law.
Your continued use of the Website after an updated Privacy Policy has been published constitutes acknowledgment of the updated policy, to the extent permitted by applicable law.
18. Contact Us
If you have questions about this Privacy Policy, your personal information, or how your information is handled, please contact NuProstate.com through the contact information provided on the Website.
NuProstate.com
Stanley Street
Hong Kong